Terms of service

Terms of Service

Last Updated: August 17, 2026

These Terms of Service govern your use of feltnest.xyz and purchases made through FeltNest.

Throughout these Terms, “FeltNest,” “we,” “us,” and “our” refer to FeltNest. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website or purchasing from us, you agree to these Terms of Service and our other applicable policies.

1. Online Store Terms

By using this website, you represent that you have the legal capacity required to enter into transactions under the laws applicable to you or that you are using the website with appropriate authorization.

You may not use our products or services for unlawful or unauthorized purposes.

2. Products and Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, colors, dimensions, and other information accurately.

However, product colors and appearance may vary slightly depending on screen settings, lighting, production batches, materials, or other reasonable factors.

Because many of our products involve DIY crafting, finished results may vary depending on the user's technique and individual creative choices.

3. Prices

Prices displayed on our website may change from time to time without prior notice.

The price applicable to an order will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious errors where permitted by applicable law.

4. Orders

We reserve the right, where legally permitted, to refuse, cancel, or limit an order in circumstances including suspected fraud, payment problems, inventory errors, incorrect pricing, or other legitimate operational reasons.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Payment

Customers must provide current, complete, and accurate billing and payment information.

Payment processing may be provided by third-party payment service providers. Your use of those payment methods may also be subject to the applicable provider's terms and privacy practices.

6. Shipping

FeltNest offers free worldwide shipping.

Our estimated delivery time is generally 7–10 days. Delivery estimates are not absolute guarantees and may be affected by carrier operations, customs procedures, severe weather, holidays, destination restrictions, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please review that policy before initiating a return.

8. Intellectual Property

Unless otherwise stated, website content belonging to FeltNest—including original text, branding, graphics, logos, page layouts, and other proprietary materials—is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit our protected content without authorization, except where permitted by law.

9. Prohibited Uses

You may not use our website:

For unlawful purposes;
To violate applicable regulations or laws;
To infringe intellectual property rights;
To transmit malicious software or harmful code;
To interfere with website security or operation;
To submit fraudulent information; or
To engage in unauthorized automated collection or misuse of website content.

10. Third-Party Services

Our website may use or link to services operated by third parties, including payment processors, shipping providers, analytics services, and technology platforms.

We are not responsible for third-party websites or services except to the extent required by applicable law.

11. Disclaimer

We aim to provide accurate and reliable information, but we do not guarantee that every website feature will always be uninterrupted, error-free, or available.

Any warranties that cannot legally be excluded remain unaffected.

12. Limitation of Liability

To the fullest extent permitted by applicable law, FeltNest will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

13. Governing Law

These Terms are governed by applicable laws of the United States and the State of Kentucky, without limiting mandatory consumer protections or other rights that may apply to customers in their place of residence.