Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At FeltNest, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.

By purchasing from feltnest.xyz, you agree to the terms described below.

1. 30-Day Return Policy

We offer eligible customers a 30-day return period. You may request a return within 30 days after receiving your order.

To qualify for a standard return, the item should generally:

Be returned within 30 days of delivery;
Be unused and in substantially the same condition in which it was received;
Include the original packaging, accessories, components, and instructions where applicable; and
Include proof of purchase or sufficient order information.

Please contact us before returning any product. Returns sent without first contacting our customer support team may experience processing delays.

2. Free Returns

FeltNest offers free returns for eligible orders accepted under this policy.

If your return is approved, our customer support team will provide the appropriate return instructions. Please do not send products to our business address unless our support team specifically instructs you to do so.

3. How to Request a Return

To begin a return, contact:

Email: support@feltnest.xyz

Please provide:

Your full name;
Your order number;
The item you wish to return;
The reason for your return; and
Photos of the product and packaging when relevant to your request.

We will review your request and provide return instructions if the item qualifies.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible. Please include your order number and clear photographs showing the issue.

Once reviewed, we may offer an appropriate resolution, which may include a replacement or refund depending on the circumstances.

5. Non-Returnable Items

Certain products may not qualify for return where permitted by applicable law, including:

Products that have been substantially used, altered, or damaged after delivery;
Products returned with missing components;
Items specifically identified as final sale before purchase; or
Products that cannot be returned for health, hygiene, safety, or other applicable legal reasons.

This section does not limit any rights you may have under applicable consumer protection laws.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, and country.

Original charges that are expressly non-refundable, if any, will be disclosed before purchase where required by law.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@feltnest.xyz.

We cannot guarantee cancellation or modification once an order has entered processing or has been shipped. If your order has already shipped, you may request a return after receiving it in accordance with this policy.

8. Exchanges

If you would like a different product or design, contact our support team. Depending on product availability and the circumstances of your request, we may provide return and replacement instructions.