Shipping policy

Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with FeltNest. This Shipping Policy provides information about shipping costs, estimated delivery times, order processing, tracking, and delivery-related issues.

1. Free Worldwide Shipping

We offer free shipping worldwide on orders placed through feltnest.xyz.

There is no standard shipping charge for eligible destinations covered by our worldwide shipping service.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

Actual delivery times may vary due to destination, carrier operations, customs procedures, public holidays, weather conditions, transportation disruptions, or circumstances beyond our reasonable control.

3. Order Processing

Orders may require processing before shipment. During periods of unusually high demand, holidays, promotions, or other exceptional circumstances, processing may take longer than usual.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

4. Shipping Destinations

We offer shipping to destinations worldwide where delivery is reasonably available.

In rare circumstances, certain destinations may be temporarily unavailable because of carrier restrictions, local regulations, transportation limitations, or other operational factors. If we cannot fulfill your order to the shipping address provided, we will contact you regarding available options.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Recipient name;
Street address;
Apartment or unit number, if applicable;
City;
State, province, or region;
Postal or ZIP code;
Country; and
Relevant contact details.

If you notice an error after placing an order, contact support@feltnest.xyz as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information can sometimes require additional time to update after a shipping label has been created or a parcel has been transferred to the carrier.

7. Delayed Orders

If your order has not arrived within the expected timeframe, please check the tracking information first and allow for possible carrier delays.

If you require assistance, contact support@feltnest.xyz with your order number and shipping information.

Our team will review the available information and help determine the appropriate next step.

8. Lost or Damaged Packages

If your package appears to have been lost during transit or arrives damaged, contact us promptly.

Please provide your order number and, for damaged packages, photographs showing the condition of the parcel and product when possible.

We will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.

9. Customs, Duties, and Import Requirements

International shipments may be subject to customs procedures, taxes, duties, or import requirements imposed by the destination country.

Where such charges apply, responsibility will be determined according to the terms presented during checkout and applicable law. Customs processing may also affect delivery times.

10. Incorrect or Undeliverable Addresses

If a parcel cannot be delivered because the shipping information provided by the customer is incomplete or incorrect, additional steps may be required before replacement or refund eligibility can be determined.

Please contact us promptly if you believe there is a problem with your delivery address.